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Privacy policy

1. INTRODUCTION

La Dolce Vita Hotel takes the privacy of its guests including their use of its (mobile) applications and websites very seriously. We treat all the personal data of our guests with great care and we always act in accordance with, and in many cases exceed, the applicable national and international data protection legislation.

This privacy statement describes our privacy practices when you visit and/or use our mobile applications and/or websites that are owned or licensed by La Dolce Vita Hotel, (together: the ‘Websites’), make a reservation at La Dolce Vita Hotel or visit one of our accommodations such as our hotel, food & beverage locations, or any other property that belong to La Dolce Vita Hotel. This Privacy Statement describes what type of personal data is collected from you and for what purposes we process your personal data.

2. WHAT CATAGORIES OF PERSONAL DATA DO WE PROCESS AND FOR WHAT PURPOSES?

WHEN YOU MAKE A RESERVATION AS A HOTEL GUEST:

When you make a reservation as a hotel guest or a short stay guest at La Dolce Vita Hotel, you will provide us with your name, your (e-mail) address, your home address, your stay preferences, the dates you are staying with us and your payment details. This information will be used and is necessary to process the reservation, for billing purposes and to allow us to communicate with you about your reservation.

AFTER YOUR STAY AT LA DOLCE VITA HOTEL:

After you leve La Dolce Vita Hotel we will store your personal data in a profile. Should you return to La Dolce Vita Hotel someday, we want to be able to offer the best possible service you can imagine, and customize your stay based on your personal preferences. In addition to the previous, if we have obtained consent we may contact you with special offers that may be of particular interest to you.
We will delete your credit card details after your stay.

3. WHO HAS ACCESS TO YOUR PERSONAL DATA?

We handle your personal data discreetly and will process the personal data only for our own purposes. We will never sell of give your personal data to third parties without explicit prior consent. We will only transfer your personal data to third parties if it is necessary for us to fulfill our contractual obligations towards you or when it is necessary to perform functions you have granted consent for us to do. The third parties we work with are bound by the same conditions toward you and your personal data as written in this privacy statement.
We automatically collect generated information for statistical purposes. This information tells us how well our Websites are functioning. This information may be provided to third parties, but only if this information cannot be traced back to you directly or indirectly. We may also provide your data to third parties if we are obliged to do so under national or international laws and regulations.

4. YOUR RIGHTS

RIGHT OF ACCESS: If you want to know what personal data we have collected and/or processed from you, you can request La Dolce Vita Hotel to provide an overview of your personal data by sending an e-mail to: info@hotel-ladolcevita.biz. We will provide you with an overview of your personal data that we collect and/or process. Please state clearly in the subject that your request concerns a privacy matter. We will reply to your request within 4 weeks.

ERASURE (‘RIGHT TO BE FORGOTTEN’): If you want us to remove the personal data we have collected and/or processed from you, you can request La Dolce Vita Hotel to erase your personal data, by sending an e-mail to: info@hotel-ladolcevita.biz. In this e-mail you can state your interest in erasing your personal data. Please state clearly in the subject that your request concerns a privacy matter. We will reply to your request within 4 weeks.

5. HOW DO WE PROTECT YOUR PERSONAL DATA?

La Dolce Vita Hotel takes all necessary technical and organizational measures to protect your personal data against loss or any form of unlawful use of any third party. A strictly limited number of people have access to your personal data, and access to your personal data is only granted when explicitly needed to provide our services to you. Additionally, La Dolce Vita Hotel has adopted a “Security First” policy with all 3rd party vendors, software companies, internal staff and contractors, meaning we only select those that share our core beliefs on security and privacy, and take the safety and security of your personal data as seriously as we do.

6. TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES

For many of our business purposes we use cloud based services. Therefore, for technical and organizational reasons, it may be necessary that your personal data is transferred to servers located in the US, or to servers located in other countries outside of the European Economical Area. Since privacy protection regulations in these countries may not be of a sufficient level, we will ensure that your personal data will only be sent to parties and/or countries with an adequate level of personal data protection.

7. LINKS TO OTHER WEBSITES

The Websites may contain links to other websites we do not control. Therefore, we will not be liable for the content of these websites, nor for the processing of personal data that may occur on these websites.

8. COPYRIGHT AND OTHER RIGHTS OF INTELLECTUAL PROPERTY RIGHTS

The (intellectual) property rights relating to the content and design of the platforms and the Websites of La Dolce Vita Hotel, including but not limited to text, data files, photos and (still and / or moving) images, audio material as well are owned by La Dolce Vita Hotel or its licensors.
Reproduction (including processing) and / or disclosure of content and design of the platforms or the Websites of La Dolce Vita Hotel is prohibited without the prior written consent of La Dolce Vita Hotel.

9. ADJUSTMENTS TO THIS PRIVACY STATEMENT

La Dolce Vita Hotel reserves the right to make changes to this privacy statement. The most current and applicable version of this privacy statement can always be found on our Websites.

10. COOKIE POLICY

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. These text files can be read by these websites and help to identify you when you return to a website. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your computer when you have gone offline, while session cookies are deleted as soon as you close your web browser. To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit www.aboutcookies.org.

Which cookies do we use?

Technical cookies: These cookies may enable certain functions, without which it would not be possible to fully utilize the website and are transferred to the user's device only during the session of browser usage. They don't collect or transmit any information about you.

Third party cookies: This website uses Google Analytics to monitor your use of the website. Google Analytics is a web traffic analysis service provided by Google Inc., through which some cookies are transmitted, collected and managed in aggregated form to track and improve the website performances. These cookies don't collect any information that could identify you: all the informations collected are anonymous because Google only receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our sites or accessing our players, but is not sufficient to identify you, or your computer or mobile device, individually.
We don't use any profiling cookies.

11. QUESTIONS

In case you have any questions with regard to this Privacy Statement, you may send an e-mail to info@hotel-ladolcevita.biz.


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